Knowledge Base - Revision history

U38088265 at 20:49, 10 August 2024

2024-08-10T20:49:57Z

U81008133: Add https://support.gaijin.net/hc/en-us/articles/20621946908690-Taking-necessary-steps-and-collecting-information-in-case-of-crashes-without-error-messages

2024-08-08T21:32:36Z

Add https://support.gaijin.net/hc/en-us/articles/20621946908690-Taking-necessary-steps-and-collecting-information-in-case-of-crashes-without-error-messages

U81008133 at 21:30, 8 August 2024

2024-08-08T21:30:12Z

U81008133: Updating screenshots and minor text changes

2023-10-17T21:42:40Z

Updating screenshots and minor text changes

U81008133: Update a few images up to launcher log

2023-09-22T21:12:56Z

Update a few images up to launcher log

U28580205: Text fix

2023-06-23T15:03:03Z

Text fix

U28580205: Implemented new info

2023-06-22T08:40:28Z

Implemented new info

U28580205: U28580205 moved page Knowledgebase to Knowledge Base

2023-06-22T03:52:29Z

U28580205 moved page Knowledgebase to Knowledge Base

U28580205: Edits in image arrangement

2023-06-17T04:20:19Z

Edits in image arrangement

U28580205 at 16:52, 16 June 2023

2023-06-16T16:52:06Z

Show changes

@@ Line 261: / Line 261: @@
 . If the issue still persists, reproduce it with the debugger:
-* Download and install the debugger; <nowiki>https://learn.microsoft.com/ru-ru/windows-hardware/drivers/debugger/</nowiki>
+* Download and install the debugger; <nowiki>https://learn.microsoft.com/en-gb/windows-hardware/drivers/debugger/</nowiki>
 * Run the debugger;
 * Run the game client with anti-cheat disabled;

@@ Line 248: / Line 248: @@
 After that in the folder with logs “Folder with game.game_logs\” will appear a file with the extension ''.dap'', which should be attached to the report. Please run the Profiler tool - (Alt+F11), spikes are created in the ''spikes-date_time.dap''; pressing F11 creates - ''ring-datetime.dap''
-== Taking necessary steps and collecting information in case of crashes without error messages ==
+== How to deal with crashes without error messages? ==
 If the game crashes without any error messages, you need to submit a [[Knowledge Base#How to Make a Report|bug report]], and also take the following steps:

← Older revision		Revision as of 21:30, 8 August 2024
Line 247:		Line 247:

	After that in the folder with logs “Folder with game.game_logs\” will appear a file with the extension ''.dap'', which should be attached to the report. Please run the Profiler tool - (Alt+F11), spikes are created in the ''spikes-date_time.dap''; pressing F11 creates - ''ring-datetime.dap''		After that in the folder with logs “Folder with game.game_logs\” will appear a file with the extension ''.dap'', which should be attached to the report. Please run the Profiler tool - (Alt+F11), spikes are created in the ''spikes-date_time.dap''; pressing F11 creates - ''ring-datetime.dap''
		+
		+	== Taking necessary steps and collecting information in case of crashes without error messages ==
		+	If the game crashes without any error messages, you need to submit a [[Knowledge Base#How to Make a Report\|bug report]], and also take the following steps:
		+
		+	1. Temporarily disable your antivirus and try to reproduce the issue.
		+
		+	* If the issue persists, please inform us what antivirus you use and what actions in the game lead to the problem.
		+
		+	2. If the issue persists, run the game client with anti-cheat disabled.
		+
		+	* If the issue persists, it’s related to the third-party software. Please disable third-party software one by one (primarily ones that are related to overlays: Nvidia, Discord, Twitch, MSI Afterburner, etc.) and report which software disabling helped.
		+
		+	3. If the issue still persists, reproduce it with the debugger:
		+
		+	* Download and install the debugger; <nowiki>https://learn.microsoft.com/ru-ru/windows-hardware/drivers/debugger/</nowiki>
		+	* Run the debugger;
		+	* Run the game client with anti-cheat disabled;
		+	* Wait for the login screen;
		+	* In the debugger, select menu: File -> Attach to Process;
		+	* Enable sorting “By Executable”;
		+	* Select game process “aces.exe” and press Ok;
		+	* In the command line of the debugger (bottom of the window) enter: sxe *
		+	* Press F5;
		+	* Perform actions in the game that lead to closing without errors;
		+	* When an exception occurs, the game will freeze and stop responding, but the command line will become available in the debugger again;
		+	* Enter command in the debugger command line: .dump /m path_to_save_dump; for example: D:\minidumpfile.dmp
		+	* Attach saved dumpfile.

	==What is the cache and how do you clear it?==		==What is the cache and how do you clear it?==

@@ Line 163: / Line 163: @@
 . Identify the problem report File (.dmp) with the associated compressed file that was created when the client crashed. This is usually the latest file of its kind created, so sorting by date is the easiest option.
-. Attach the problem report file with the associated compressed file  to your bug report
+. Attach the problem report file with the associated compressed file to your bug report
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR Clog Upload.png|443x443px]]
 <u>DOWNLOAD FROM STEAM</u>
@@ Line 175: / Line 175: @@
 . Identify the problem report File (.dmp) with the associated compressed file that was created when the client crashed. This is usually the latest file of its kind created, so sorting by date is the easiest option.
-. Attach the problem report File with the associated compressed file  to your bug report
+. Attach the problem report File with the associated compressed file to your bug report
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR Clog Upload.png|443x443px]]
 ==How do you take screenshots using the in-game functionality?==
@@ Line 196: / Line 196: @@
 [[File:Knowledgebase_ScreenshotFolder.png|x300px]]
-. Upload your screenshot to the forums directly, or to an external filehost such as Google Drive, Dropbox etc. and attach the link to your report. Do not upload your screenshot to an image sharing provider such as Imgur, because the metadata will be lost!
+. Upload your screenshot to the website directly and attach the link to your report. Do not upload your screenshot to an image sharing provider such as Imgur, because the metadata will be lost!
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR screenshot upload.png|475x475px]]
 ==What is the performance profiler and how do you use it?==
@@ Line 278: / Line 278: @@
 . Click the wrench icon on the top right corner of the launcher.
-[[File:Knowledgebase_LauncherIntegrityWrench.png|x150px]]
+[[File:Launcher Wrench Settings.png|776x776px]]
 . Click the 'Check files' button.
-[[File:Knowledgebase_LauncherCheck.png|x300px]]
+[[File:Launcher Check File.png|554x554px]]
 . Wait for the file check to finish.

@@ Line 12: / Line 12: @@
 In general though, the basic and core parts of a standard or gameplay related bug report are:
 * Clear descriptive title of the issue
 * Full description and details of the issue
@@ Line 17: / Line 18: @@
 In the case of a historical matters, one of the following two points will be required:
 * One primary historical source (User/Factory/Repair Manual, Original handbooks etc)
 * Two secondary sources (Reference works, museums, Biographies, Books, "expert" opinion publications, websites etc)
@@ Line 29: / Line 31: @@
 The game version can be found in the top right corner of the screen in any menu, such as the hangar.
-[[File:Knowledgebase_GameVersion.png|x200px]]
+[[File:Knowledegebase GameVer.png|449x449px]]
 Additionally, it can also be seen in the launcher.
-[[File:Knowledgebase_LauncherVersion.png|x400px]]
+[[File:Launcher GameVersion.png|518x518px]]
 ==What is a client log (.clog) and how do you obtain it?==
@@ Line 53: / Line 55: @@
 . If you have downloaded War Thunder from the Gaijin Entertainment website, follow the installation path that you've specified during installation and locate the '.game_logs' folder.
-[[File:Knowledgebase_GaijinInstallation_Clog.jpeg|x250px]]
+[[File:ClientLog Location.png|373x373px]]
 . Identify the client log (.clog) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option. The files itself are also time-stamped, and follow this scheme:
@@ Line 60: / Line 62: @@
 . Attach the client log to your bug report.
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR Clog Upload.png|376x376px]]
 ====Download from Steam====
 . If you have downloaded War Thunder using Steam, follow the standard Steam installation path and locate the '.game_logs' folder.
-[[File:Knowledgebase_GaijinInstallation_Gamelog.jpeg|x250px]]
+[[File:Steam ClientLog Location.png|371x371px]]
 . Identify the client log (.clog) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option. The files itself are also time-stamped, and follow this scheme:
@@ Line 72: / Line 74: @@
 . Attach the client log to your bug report.
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR Clog Upload.png|365x365px]]
 ==What is a DxDiag log and how do you obtain it?==
@@ Line 83: / Line 85: @@
 . Press 'Windows Key + R' to open Microsoft's Run function
-[[File:Knowledgebase_RunWindows.png|x200px]]
+[[File:Dxdiag run.png|367x367px]]
 . Type in 'dxdiag' in the input field and click 'OK'.
@@ Line 89: / Line 91: @@
 .  The DirectX Diagnostic Tool opens in a new window. Wait for it to gather the necessary information.
-[[File:Knowledgebase_DirectXDiagnostic.jpeg|x350px]]
+[[File:DxDiag Page.png|484x484px]]
 . When you are running a 32-bit (x86) version of Windows, click on "Save All Information..." and specify a directory and name to save the file.
@@ Line 97: / Line 99: @@
 . Attach the DxDiag log to your bug report.
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR dxdiag marked.png|482x482px]]
 ==What is a launcher log and how do you obtain it?==
@@ Line 116: / Line 118: @@
 . If you have downloaded War Thunder from the Gaijin Entertainment website, follow the installation path that you've specified during installation and locate the '.launcher_log' folder
-[[File:Knowledgebase_GaijinFolder_LauncherLog.jpeg|x300px]]
+[[File:LauncherLog Location.png|441x441px]]
 . Identify the launcher log (.txt) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option.
 : The files itself are also time-stamped, and follow this scheme: YEAR_MONTH_DAY_HOUR_MINUTE_SECOND__ID.txt
 . Attach the launcher log to your report.
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR Clog Upload.png|443x443px]]
 <u>DOWNLOAD FROM STEAM</u>
@@ Line 129: / Line 132: @@
 . If you have downloaded War Thunder using Steam, follow the standard Steam installation path and locate the '.launcher_log' folder
-[[File:Knowledgebase_SteamFolder_LauncherLog.jpeg|x300px]]
+[[File:LauncherLog Location Steam.png|441x441px]]
 . Identify the launcher log (.txt) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option.
 :The files itself are also time-stamped, and follow this scheme: YEAR_MONTH_DAY_HOUR_MINUTE_SECOND__ID.txt
 . Attach the launcher log to your bug report
-[[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
+[[File:CBR Clog Upload.png|443x443px]]
 ==What are problem report files and how do you obtain them?==
@@ Line 147: / Line 151: @@
 Important note:
 * If the game crashes, problem report files can be found in the .game_logs folder
 * If the launcher crashes, problem report files can be found in the .launcher_log folder or in the .start_app_logs folder
@@ Line 175: / Line 180: @@
 ==How do you take screenshots using the in-game functionality?==
 ;In-game screenshots
@@ Line 208: / Line 214: @@
 Please carry out the following:
 # Start the game and login etc and wait for hangar screen to load.
 # Press these keys together to start the profiler: Fn+Alt+F11 (These three buttons together turn the profiler on and off)  (If your keyboard has no Function key, press Alt+F11)

@@ Line 371: / Line 371: @@
 * [[Custom skins|User skins]]
-If you have found an issue in the CDK or functions provided by it, please report this in the General Gameplay and Balance section: https://community.gaijin.net/issues/p/warthunder?f.category=CDK
+If you have found an issue in the CDK or functions provided by it, please report this in the Community Bug Reporter (link below): https://community.gaijin.net/issues/p/warthunder?f.category=CDK
 [[Category:Help]]

@@ Line 232: / Line 232: @@
 After the log has been saved, please provide the full .clog file as per the instructions.
 ==What is the cache and how do you clear it?==
@@ Line 363: / Line 371: @@
 * [[Custom skins|User skins]]
-If you have found an issue in the CDK or functions provided by it, please report this in the General Gameplay and Balance section: https://forum.warthunder.com/index.php?/forum/592-general-gameplay-and-balance/
+If you have found an issue in the CDK or functions provided by it, please report this in the General Gameplay and Balance section: https://community.gaijin.net/issues/p/warthunder?f.category=CDK
 [[Category:Help]]

← Older revision	Revision as of 03:52, 22 June 2023
(No difference)

@@ Line 51: / Line 51: @@
 ===How to obtain your client log===
 ====Download from Gaijin Entertainment Website====
-# If you have downloaded War Thunder from the Gaijin Entertainment website, follow the installation path that you've specified during installation and locate the '.game_logs' folder [[File:Knowledgebase_GaijinInstallation_Clog.jpeg|x300px]]
+. If you have downloaded War Thunder from the Gaijin Entertainment website, follow the installation path that you've specified during installation and locate the '.game_logs' folder.
-# Identify the client log (.clog) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option. The files itself are also time-stamped, and follow this scheme: YEAR_MONTH_DAY_HOUR_MINUTE_SECOND_ID.clog
-# Attach the client log to your bug report.
+[[File:Knowledgebase_GaijinInstallation_Clog.jpeg|x250px]]
 [[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
 ====Download from Steam====
-# If you have downloaded War Thunder using Steam, follow the standard Steam installation path and locate the '.game_logs' folder.[[File:Knowledgebase_GaijinInstallation_Gamelog.jpeg|x300px]]
+. If you have downloaded War Thunder using Steam, follow the standard Steam installation path and locate the '.game_logs' folder.
-# Identify the client log (.clog) file that was created during the session in which you recognized the issue or bug. This is usually the latest file created, so sorting by date is the easiest option. The files itself are also time-stamped, and follow this scheme: YEAR_MONTH_DAY_HOUR_MINUTE_SECOND_ID.clog
-# Attach the client log to your bug report
+[[File:Knowledgebase_GaijinInstallation_Gamelog.jpeg|x250px]]
 [[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]
@@ Line 68: / Line 80: @@
 Obtaining the DxDiag log is fast and easy. Just perform the following steps:
-−
-#Press 'Windows Key + R' to open Microsoft's Run function
+. Press 'Windows Key + R' to open Microsoft's Run function
-#Type in 'dxdiag' in the input field and click 'OK'. [[File:Knowledgebase_RunWindows.png|x200px]]
-# The DirectX Diagnostic Tool opens in a new window. Wait for it to gather the necessary information.[[File:Knowledgebase_DirectXDiagnostic.jpeg|x300px]]
+[[File:Knowledgebase_RunWindows.png|x200px]]
-# When you are running a 32-bit (x86) version of Windows, click on "Save All Information..." and specify a directory and name to save the file.
-# When you are running a 64-bit (x64) version of Windows, first click on Run 64-bit DxDiag, then click on "Save All Information..." and specify a directory and name to save the file.
+. Type in 'dxdiag' in the input field and click 'OK'.
-# Attach the DxDiag log to your bug report
 [[File:Knowledgebase_Forum_Dialog.jpeg|x200px]]